Privacy Policy

1. Introduction

Qorva AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Qorva AI platform and related services ("Service"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.

2. Information We Collect

Account Information

When you register for an account, we collect your name, email address, company name, and subscription plan information.

Content You Submit

We collect call transcripts, audio recordings, and any other content you submit to the Service for analysis. This content may include personally identifiable information about third parties (e.g., customers or agents). You are responsible for ensuring you have the appropriate consents and legal basis for submitting such content.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, analysis history, credit consumption, and device/browser information.

Payment Information

Payment processing is handled by third-party payment processors. We do not store full payment card details on our servers.

3. How We Use Your Information

We use the information we collect to: provide, operate, and improve the Service; process and analyze transcripts and recordings you submit; generate QA scores, coaching reports, and analytics; manage your account and subscription; communicate with you about your account, updates, and support; enforce our Terms of Service and Acceptable Use Policy; and comply with applicable legal obligations.

We do not sell your personal data to third parties. We do not use your submitted transcripts or recordings to train AI models for use outside of your account without your explicit consent.

4. Data Retention

We retain your account information and analysis history for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting us. Upon account termination, we will delete or anonymize your data within a reasonable period, subject to legal retention requirements.

5. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Please review our Security Policy for more details.

6. Third-Party Services

We may use third-party service providers to assist in operating the Service (e.g., cloud hosting, payment processing, analytics). These providers are contractually obligated to protect your data and may only use it to provide services to us.

7. Cookies

We use cookies and similar tracking technologies to operate the Service. Please see our Cookie Policy for details.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, please contact us at our legal contact page.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions, data subject rights requests, or data deletion requests, please visit our Contact Us page and select Privacy / Data Request from the category dropdown.