Qorva AI QA Scoring & Coaching
⚡ Credits: —

🔍 QA Transcript Analysis

Paste a call transcript or upload a recording to generate an AI-powered QA score and coaching report.

🎤 Upload Call Recording Optional

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📄 Manual Transcript Analysis

Logged in as: —

Results & Analytics

QA analysis history, performance analytics, and coaching insights.

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Total Analyses
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Average Score
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Top Agent
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Most Failed Category
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Credits Consumed

🌟 Score Distribution

🏆 Agent Performance

⚠ Most Failed Categories

⬆ Top Performers

⬇ Needs Coaching

📊 Common Topics

🔍 Root-Cause Intelligence

v6

Why are customers calling? Issue clusters detected across all analyzed transcripts.

📋 Analysis History

📊 Team Dashboard

Real-time team performance, leaderboard, QA alerts, and credit usage overview.

⚡ Monthly Credit Usage

Credits Used This Month
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Credits Remaining
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Plan Limit
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Analyses This Month
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0% used

🚨 Active QA Alerts

0

🏆 Team Leaderboard

⬆ Top Performers

⬇ Needs Coaching

📊 Most Improved

⚠ Failure Trends

🎯 Coaching Completion Rate

🧬 Agent Skill DNA

v6

Per-agent category performance profiles with trend indicators.

📊 QA Program Health Dashboard

❤ QA Program Health Score

v10

Composite metric combining average QA score, failure frequency, coaching trend, and scoring volatility.

🚨 Agent Risk Monitor

0 High 0 Moderate 0 Stable

Agents trending toward poor performance based on score decline, repeated failures, and recent low-scoring calls.

🎯 Coaching Impact Tracker

Measures whether coaching is improving agent performance over time.

📞 Call Driver Trends

Why are customers calling? Aggregated call driver distribution across all analyzed transcripts.

⚙ QA Consistency Score

Measures evaluator consistency across score variance, category patterns, and rubric alignment.

📄 Rubric Editor

Create, preview, and manage scoring rubrics. Pro and Enterprise plans can create custom rubrics.

+ New Rubric

Categories *

Total: 0 / 100 pts

👀 Live Preview

📚 Your Rubric Library

Rubric Library

View generic locked rubrics and manage custom rubrics.

Admin Dashboard

Manage users, plans, credits, rubrics, and platform settings.

🔒 Access Status

+ Create User

👥 All Users

🔑 Reset User Password

Set a new password for any user account. The user will need to use this new password on their next login.

★ Plan Overview

Free
72-hour trial. Access to generic rubric only. 10 analysis credits.
  • ✓ Generic rubric access
  • ✓ 72-hour trial period
  • ✓ 10 analysis credits
  • ✗ Custom rubrics
  • ✗ Unlimited analysis
Popular
Pro
Custom rubrics, unlimited analysis, full coaching output.
  • ✓ Generic rubric access
  • ✓ Custom rubrics
  • ✓ Unlimited analysis
  • ✓ Full coaching output
  • ✓ Failure triggers & coaching guidance
Enterprise
Multi-team, analytics, full platform access, unlimited credits.
  • ✓ Everything in Pro
  • ✓ Multi-team support
  • ✓ Analytics dashboard
  • ✓ Org-scoped data
  • ✓ Priority support

↻ Update User Plan

⚡ Credit Management

Manage analysis credits per user. Free plan users receive 10 credits. Pro and Enterprise users have unlimited credits.

📊 Credit Overview

+ Create Custom Rubric

📄 All Rubrics

💳 Billing & Plan Status

⇧ Upgrade Plan

ⓘ Stripe integration is ready to connect. Set STRIPE_SECRET_KEY and STRIPE_PRICE_ID_PRO in your environment to enable live payments.

⚙ Platform Settings

Trial Duration
72 hours
Free users receive a 72-hour trial period upon account creation.
Trial Abuse Protection
Active
Maximum 3 trial accounts per email domain. Unique email required per account.
Credit System
Active
Free: 10 credits. Pro: Unlimited. Enterprise: Unlimited. Admin can adjust per-user.
Rate Limiting
Active
200 API requests per 15 min per IP. 20 analysis requests per minute per IP.
Generic Rubric
Qorva Universal v1
The default locked rubric available to all users regardless of plan.
Custom Rubric Access
Pro & Enterprise
Custom rubric creation requires Pro plan or active trial.
Rubric Definitions v4
Active
Rubrics now support failure triggers and coaching guidance per category for enhanced scoring.
Analysis Engine
Active
Keyword-based scoring with failure trigger penalty, rubric definition matching, and AI coaching report generation.
Call Recording Upload
Active
mp3, wav, mp4, webm accepted. Max 50MB. Transcribed via manus-speech-to-text with graceful fallback.
Analytics Dashboard
Active
Real-time aggregation of all results. Top/bottom agents, failed categories, topic distribution, credit consumption.
Org Separation
Active
Results and analytics can be filtered by company. Enterprise admins see all data.
Storage
JSON (Flat File)
All data stored in local JSON files. Migrate to a database for production scale.